Frequently Asked Questions

Everything you need to know about dining with us

I’d like to dine at Tabanco by Ambiente. How do I go about visiting?

That’s great news …. and we’d love to see you! We are currently taking bookings as well as walk-ins but we do advice to book a table during busy periods to avoid disappointment.

Our courtyard is open for alfresco dining but to make sure you do have a table inside in case of unfavourable weather, we aren’t booking outdoor tables. If you would like to book an outdoor table, please pop a note on your booking or when you speak to a member of our team and we’ll do our best to accommodate you.

You can book on the website or by calling us on 01904 809 5656 and we can book you in over the phone.

What about face masks? Will I have to wear one?

Face masks are now a personal choice and you will not be required to wear one when dining with us. Whatever your personal preference, you'll always receive a warm welcome at Ambiente! This policy is now also extended to our team, who may or may not be wearing a face covering when you dine with us. We ask you to show our team kindness whilst we transition to a more normal way of service.

How many people will be dining at any one time?

We have reduced the capacity of our restaurant to ensure that our staff and diners can safely social distance.

Will I have to pay a deposit to book?

For all bookings, you will be asked to provide card details which will be stored securely by our card processing provider - Stripe. We will only charge your card in the case that you cancel your table with less than 48 hours notice or fail to arrive . In this case you will be charged £10 per person. You will receive an email from our payment processing provider once we have booked you in asking for your card details. You will then have 48 hours to input your card details & secure your table.

What happens if I've confirmed my table with my card details but can no longer attend?

The sooner we know that you cannot attend the more time we have to offer your table to other diners. The £10 charge is discretionary on our part and is not intended to penalise diners that have a genuine reason preventing them from attending.

I’d like to minimise my contact with staff when dining with you. Is there another way to order other than face to face?

Alongside our traditional face-to-face ordering, we have also introduced an Order & Pay At Table facility that allows you to order & pay for your meal on your smartphone by logging onto a specific page on our website for you to order and pay for your food. We will give you the details when you join us in the restaurant. We’ll provide you with your table number, which you’ll need to enter to order your food and drink. Then just place your order through our app, pay for your order and our staff will then bring your order to your table when it’s ready.

If you’d like to order more, just head back into the app. It will have saved your table number and details so that you can easily order more food and drinks with minimal effort.

I have some Covid-19 Symptoms, but I feel ok. Can I still dine with you?
If you have any Covid-19 symptoms at all then you must cancel your booking with us and stay at home, only leaving your house to get tested.

To view our Covid-19 Risk Assessment, please click HERE

Still have unanswered questions? Email bookings@ambiente-tapas.co.uk with your question and we’ll get back to you as soon as we can.